Return & Exchange Policy

At our department store, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with confidence. Please read our policy carefully before making a purchase.

Return Window

We accept returns within 365 days (1 year) of the date you receive your item — one of the most generous return windows in the industry.

Eligibility Requirements

• Items must be in their original, undamaged condition to qualify for a return.
• Items with verified quality defects or manufacturing issues are eligible for a full refund, including both outbound and return shipping fees — covered entirely by us.
• Returns due to personal preference (change of mind, wrong size ordered, etc.) are accepted; however, return shipping costs are the customer's responsibility.
• Please retain your original packaging when possible to facilitate the return process.

Cancellations & Refunds

• Orders that have not yet shipped can be cancelled and will receive a full refund within 24 hours of the cancellation request.
• Once an order has shipped, it cannot be cancelled — please initiate a return after delivery instead.
• Refunds are processed to your original payment method and typically appear within 3–7 business days depending on your bank or payment provider.

Custom & Personalized Orders

• Custom or personalized orders that have not yet shipped are eligible for a 60% refund, as production costs have already been incurred.
• Once a custom order has shipped, it is non-refundable due to its personalized nature.

Exchanges

We're happy to process exchanges for a different size, color, or item of equal value. To request an exchange, please contact our support team within the return window. Exchange shipping is handled on a case-by-case basis.

How to Initiate a Return or Exchange

1. Contact our support team at 44.maggot.pouches@icloud.com with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days.
3. Upon approval, we will provide the return address and any prepaid shipping labels (if applicable).
4. Ship the item back securely. We recommend using a trackable shipping method.
5. Once we receive and inspect the item, your refund or exchange will be processed promptly.

Non-Returnable Items

• Perishable goods (food, flowers, etc.)
• Downloadable digital products
• Hazardous materials
• Items marked as Final Sale

Contact Us

Have questions about your return or exchange? We're here to help!

📧 Email: 44.maggot.pouches@icloud.com

We aim to respond to all inquiries within 1–2 business days.